Returns and exchanges

If any item you purchased does not meet your expectations, you can return the merchandise to us in its original state. To do so, you must first contact us by phone at 418 687-9963 or 1 877 687-9963 so that we can send you a return form. Once we have received the returned merchandise, we will either reimburse or exchange the returned items. Please note that shipping and handling fees may apply.

Only items purchased on placote.com may be returned directly to us. Games purchased at a retail store must be returned to that same store.