Customer service

Our products are assembled manually in our Quebec factory, and assembly errors may occasionally occur. We apologize for this.

Whether you ordered from our website or purchased one of our products from a retailer, you may request missing pieces. You simply have to complete our after-sales service form.

*Note that proof of purchase will be requested when completing the form.

Whether you ordered from our website or purchased one of our products from a retailer, you may request missing pieces. You simply have to complete our after-sales service form.

*Note that proof of purchase will be requested when completing the form.

If you've received an order in which a product is missing, or you haven't received the correct product(s), please complete our after-sales service form.

Please email us at info@placote.com with your order number so that we can determine what’s happening with your order.

Please review our Refund Policy and follow the procedure therein. Please note that this policy applies only to items purchased from our online store. If you’re dissatisfied with a product purchased from one of our retailers, please contact that retailer directly to find out about their returns and exchanges policy. with your order number so that we can determine what’s happening with your order.

You can place an order at any time on our online store at placote.com.

You can also find our products in many stores and boutiques across Canada. For a complete list of our points of sale, consult our retailor locator.

Do you live in metropolitan France? You can purchase our products at any time on the French version of our online store at https://fr.placote.com/.

Would you like to order our products from elsewhere in the world? Email us at info@placote.com to find out more about the options available to you and/or to get a personalized quote.

No, we don’t offer discounts or promotional codes, except during pre-sales or one-time promotions. We invite you to subscribe to our newsletter and follow us on our social networks (Facebook and Instagram) to be the first to know about all our promotions and new products.

Payment

Website purchases

We only accept payment by Visa and Mastercard credit cards, as well as by Placote virtual gift card. For security reasons, we never store your credit card information.

Purchases in our Quebec City store

We accept payment by debit card, Visa and Mastercard credit card, as well as by gift certificate* or cash.

*Gift certificates can also be used for purchases made over the phone.

Please note, however, that we don’t accept the following payment methods for online or in-store purchases: Visa Debit, Amex, cheque, direct deposit, Interac transfer.

No. However, this can be done on the website for our parent company, Les Éditions Passe-Temps, as you can enter a purchase order number. If you wish to have your Placote games purchase invoiced, please place your order at passetemps.com.

Shipping

In the province of Quebec, delivery is free for all orders of $39 or more (before taxes).

For the rest of Canada, orders are shipped for free from $49 (before taxes).

For orders of less than these values, the applicable fixed costs are as follows:
- Québec and Ontario: $8
- Other Canadian provinces and territories: $10

To find out more, please consult our Shipping Policy.

All orders are typically processed within 1-2 business days. You’ll receive an email with your order’s tracking number as soon as it leaves our warehouse in Québec City. It then takes between 1 and 3 business days for an order shipped to destinations within Québec, whereas shipping time can take up to 7 business days to destinations elsewhere in Canada. Please note that we are not responsible for shipping delays caused by the carrier.

To find out more, please consult our Shipping Policy.

Distribution

Yes. To do this, send us an email at service@passetemps.com and our team will contact you about this as soon as possible.

If you’re located in France, please contact our French distributor Blackrock Games instead at info@blackrockgames.fr for all inquiries regarding the distribution of our products.

For any other questions, please email our team at info@placote.com.